How can we help?

No. Any phone that rings works: a landline, a flip phone, the kitchen wall phone. There is nothing for them to install, charge, or wear.

Add the person you’re looking after and the phone number they actually answer, and choose whether they get calls or texts. Pick what the reminder is for, the time, and how often. For a call, choose a voice: record it yourself or use one of ours. The first reminder goes out at the next scheduled time, and you’ll get a text when it’s confirmed.

14 days of Champion, our highest family plan, free with no credit card. Cancel anytime. If you do go on to pay and it isn't working out, you can refund your first payment within 14 days.

Open the history for that reminder. Most “missing” reminders went to a number with a typo. If the log shows it was attempted and failed, reply to the alert text or contact support and we’ll look at the carrier side.

Yes. Times, days, the message, the delivery channel, and the voice can all be edited. Changes apply from the next scheduled reminder; one already in progress finishes as it was set.

Open that person’s profile and change how they get reminders. You can also override it on any single reminder, so someone who normally gets a call can get a text for one thing. Before we send the first text we ask them to confirm by replying YES, and they can reply STOP at any time. Until they confirm, their reminders keep going out as calls.

The reminder itself, then a line asking them to reply DONE or 1 when they’ve done it. Replying marks it confirmed and you get the update, exactly as if they’d answered a call. If nothing comes back, we alert your caregivers. We don’t send the text again — it’s already sitting on their phone, so a second copy wouldn’t help them see it, and repeated identical reminders can be confusing. Missed calls are retried, because a call that goes unanswered really is gone.

Yes. Record it once (“Hi Mom, it's Sarah…”) and every call plays you. Or choose one of our warm, natural voices.

Use your phone in a quiet room, hold it like a normal call, and speak the way you would if they’d picked up: “Hi Mom, it’s Sarah. Time for your morning pills.” Keep it under fifteen seconds. You can re-record as many times as you like before saving.

We retry automatically. If it's still missed, we escalate by call or text to up to three contacts you choose, in the order you choose.

You choose up to three caregivers and the order they’re tried. Once the reminder is unconfirmed — after retries for a call, or straight away for a text — each contact is reached by call or text, whichever you set, until someone confirms. Every attempt shows up in the reminder history.

Use the “Forgot password” link on the login page first. If the reset email never arrives, check spam, then write to support with the email address on the account, and we can re-send it or confirm which address is registered.

Yes. Invite them as a caregiver with account access from Settings → Account access, or from the loved one’s own page. A caregiver with access can add and change reminders, record audio and see how calls went for the loved ones you give them access to — and can never touch billing, the plan, or the account itself. Give them access to everyone on the account or to one person only, which is what you want for a paid caregiver.

From Settings → Billing you can switch plans, move between monthly and yearly, or cancel. Cancelling keeps the service running until the end of the period you’ve paid for. If the service isn’t working for your family, you can request a full refund of your first payment from the same page within 14 days of paying, once per account.